About Us

When Albion Water was licensed by the Water Services Regulation Authority (Ofwat) in 1999, it was as the first new entrant to compete against monopoly water companies in England.

For the past 12 years, we have established an exemplary quality and environmental record, building a hard-won reputation as a water company prepared to innovate and to promote a better, more responsive water industry.

Legally, we have the same powers and responsibilities as any other water company in England and Wales. Where we differ is in our determination to provide a different level of service to our customers – water, wastewater, drainage and wider environmental services, providing a sustainable offering with commercial and environmental benefits to all our customers.

The Albion Pledge:
Albion Water works with all our stakeholders to deliver sustainable water and sewerage services that provide high quality and exemplary customer service; whilst also focusing on enhancing the environment.

Through innovation, research and listening to our customers, Albion Water and its sister company, Albion ECO, continually develop new products and services that increase customer satisfaction and the environment surrounding us.