Contact Us

Emergency Helpline 0800 917 5819
Customer Service Helpline 0845 604 2355

Our Customer Service Helpline is open Monday to Friday from 9am until 6pm excluding bank holidays.

Please call if you would like information on:

• The sewers to which your house’s drains connect, smells from sewers or sewage treatment works.
• Any other area of our waste water disposal services. If we need to get somebody to come out and see you we will do our best to agree a fixed time appointment convenient to you for our visit. We will also ask whether you wish to give us a password to confirm our identity when we visit you.
• Your account with us.
• If you want to set up a payment plan or you need to discuss changing an existing one because you are having difficulty paying.
• If you are moving house.

If you want to write to us about any customer service or billing issue, please use:
Albion Water Limited, Customer Services, Harpenden Hall, Southdown Road, Harpenden, Herts, AL5 1TE.

Albion Water on-line:
For general enquiries – info@albionwater.co.uk

Registered Office:
Albion Water Limited, 71 Clarence Road, Teddington, Middlesex, TW11 0BN Registered in England 3102176.

Key Contacts:

• Dr Jerry Bryan , Executive Chairman, jerry.bryan@albionwater.co.uk.
• David Knaggs, Managing Director, david.knaggs@albionwater.co.uk.
• Malcom Jeffery, Commercial Director, malcolm.jeffery@albionwater.co.uk.
• Mike Turner, Area Operations Manager, mike.turner@albionwater.co.uk.
• Chris Shirley-Smith, Sustainability Adviser, chris.shirleysmith@albionwater.co.uk.
• Angela Cutler, Customer Administrator, angela.cutler@albionwater.co.uk.

Our contact forms:
Bill Query
Meter Reading
Change Account Details
Moving In: New Account Details
Moving Away
Moving Within The Area
Complaint
Additional Services