Additional Services

There are a number of additional services that we can provide to help you. All of these services are provided free of charge. If you would like to register, please fill in our additional services form or contact our Customer Service Team on 0845 604 2355 (9am-6pm Mon-Fri) who will be happy to help you.

Bill reading service
As well as sending your bill through the post, we can read your bill to you over the phone.

Large print bill and correspondence service
We can send your bills and correspondence in large print.

Friend or relative bill and correspondence service
We can send your bill direct to a friend or relative and we would contact them in the event of any problems with your account. They will not be held responsible for payment. They must sign the Friend or relative bill and correspondence service form to give their agreement.

Password service
Albion Water staff and contractors will always carry an identity card or letter when they visit your home but for added peace of mind you may wish to set up a password which will be quoted by our staff.

WaterSure
WaterSure is a scheme to help certain customers afford their water bill. To qualify you must be in receipt of certain benefits and meet certain other criteria. We will send you further information and an application form upon request.

If you have a question or wish to discuss your additional service requirements with us, please get in touch with our Customer Services Team on 0845 604 2355 or email us at customerservices@albionwater.co.uk.