Pay your bill

We know that everyone wants an easy way to pay their bill, so we offer a range of payment options to suit you.

Direct Debit
You can pay your bill in full or spread the cost over the year. Download a Direct Debit form , complete it and send it to us or email us with your details at directdebit@albionwater.co.uk

Internet/Telephone banking
Make a payment to us using your internet/telephone banking system. Our bank details are on the back of your bill or you can call our Customer Services Team on 0845 604 2355 (9am-6pm Mon-Fri) or email us at customerservices@albionwater.co.uk. Please allow 5 working days for your payment to reach us.

Cheque by post
Cheques must be made payable to Albion Water Ltd and you must include your name and customer reference number on the reverse (example KALB00101). Please complete the payment slip on your bill and return in the freepost envelope provided or send your cheque to Albion Water Ltd, Harpenden Hall, Southdown Road, Harpenden, Herts, AL5 1TE. Please note that we do not accept post dated cheques. Please do not send cash through the post.

PayPoint
Pay cash at a PayPoint facility. Details and locations of participating outlets are available upon request, please either email us at customerservices@albionwater.co.uk or call us on 0845 604 2355 (9am-6pm Mon-Fri).

Credit/Debit card
Call us on 0845 604 2355 (9am-6pm Mon-Fri) to make a payment by Credit or Debit Card.

Difficulty paying?
Should you find yourself in financial difficulty, requiring assistance to cover your bills, Albion Water recommends that you contact our Customer Service Team on 0845 604 2355 (9am-6pm Mon-Fri) to notify us without delay.

Special Assistance Fund (SAF)
To apply please download our Special Assistance Form