Online services

Knowle Village Customers

Change of address
download a change of address form
or email us with your details at movinghome@albionwater.co.uk

Meter reading
email a meter reading to us at meterreading@albionwater.co.uk

Direct debit request
download a direct debit instruction form
or email us with your details at directdebit@albionwater.co.uk

Bill query
email us if you have any queries about your latest bill or statement at
billenquiry@albionwater.co.uk

Additional services request
download our additional services application form
or email us at additionalservices@albionwater.co.uk with a specific request

Complaints
email us at complaint@albionwater.co.uk if you have a complaint about any of our services and we will endeavour to resolve the issue as quickly as possible.

Special Assistance Fund (SAF)
to apply download the SAF application form

Customer services
For any other information please contact us using the details below:
0845 604 2355
customerservices@albionwater.co.uk

Emergencies
If you need to contact us in an emergency please call freephone
0800 917 5819 (24 hours)