Blocked drain?

You can call our emergency number 0800 917 5819 if you have discovered a blockage or your property has been flooded by our public sewer and a member of our team will be there to help you.

Blockages inside your home can stop your waste water draining away properly, leaving smells and sometimes coming back into your sink or bathroom.

What causes blockages?
Your sewer is designed to take waste water, human waste and toilet tissue from your property,

Any other household product should be disposed of through either your household bin or recycling programme.

Many of the UK’s household blockages are caused by:

• cooking fat and oil
• wet wipes and sanitary items

Some helpful hints to prevent blockages:

• insure that only wastewater, toilet tissue and human waste goes down your drains and into the sewer
• securely wrap up sanitary products, nappies, wet wipes and condoms and put them in the bin
• once cooled, cooking, fat, oil and grease can be mixed with seeds and nuts to make a feeder for birds
• chemicals, solvents, engine oil and paint should be taken to your local refuse site
• medicines, tablets, syringes and needles should be taken to your pharmacist, local hospital or health authority for safe disposal.

If you find a leak on your property, call us on our Emergency number 0800 917 5819 straight away. If the leak is anywhere within your property boundary, you are responsible for repairing it.