No water or low pressure?

If you find that you have no water or lower than normal water pressure from your tap, there can be a number of explanations. We’ve provided you with some easy steps to help you establish why you have little or no water in your property.

There are 3 main reasons why you have low pressur eor no water:

• work being carried out
• problems within your property’s plumbing
• a burst pipe or leak in your area.

We always try to give you advance warning of all planned work, but it is not always possible in the case of an emergency.

Your cold kitchen tap
Find the nearest tap where the main water supply enters your property, usually the cold tap in your kitchen or utility area. If this tap is running normally, the problem lies within your own plumbing and you will need to contact a plumber. If you have no water or low pressure at this point of entry, check your stop valve.

Your stop valve
Is your inside stop valve is completely open? Your stop valve is at the point where water enters your property, usually located under the kitchen sink. If the valve is closed, turn it clockwise to ensure that it is fully open. If the valve is already open, then check with your neighbours.

Check with your neighbours
If your inside stop valve is open, if possible, find out from your immediate neighbours if they have the same problem. This will help to determine whether the problem is on our network or your pipework. If your neighbours do have the same problem, then please contact us on our emergency number 0800 917 5819.

Important Information
If you are a resident of Knowle Village, Portsmouth Water is responsible for the water supply to your property. You can contact them with any queries in the following ways:
Telephone: 023 9249 9888
Website: www.portsmouthwater.co.uk
Email: customers@portsmouthwater.co.uk