Information centre

Our document library gives you access to our latest facts and figures, our codes of practice, scheme of charges, financial statements and other information.

Useful links

Consumer Council for Water (CCWater) 

c/o 1st Floor, Victoria Square House, Victoria Square, Birmingham, B2 4AJ
Telephone: 0300 034 2222
Website: www.ccwater.org.uk

Water Redress Scheme (WATRS) 

70 Fleet Street, London, EC4Y 1EU
Telephone: 0207 520 3801
Email: info@watrs.org
Website: www.watrs.org

Ofwat

City Centre Tower 7 Hill Street Birmingham B5 4UA
Telephone: 0121 644 7500 1300/1373
Email: enquiries@ofwat.gsi.gov.uk
Website: www.ofwat.gov.uk

Drinking Water Inspectorate

Drinking Water Inspectorate, Area 7e, 9 Millbank, c/o Nobel House, 17 Smith Square, London, SW1P 3JR Telephone: 0300 068 6400
Email: dwi.enquiries@defra.gsi.gov.uk
Website: www.dwi.gov.uk

Environment Agency

National Customer Contact Centre, PO Box 544, Rotherham, S601BY
Customer enquiries: 08708 506506 Floodline: 0845 988 1188 Incident hotline: 0800 807060
E-mail: enquiries@environmentagency.gov.uk
Website: www.environment-agency.gov.uk

Waterwise

180 Piccadilly, London, United Kingdom, W1J 9HF
Telephone: 0207 917 2826
Website: www.waterwise.org.uk

Portsmouth Water 

P.O. Box 8, West Street Havant Hants PO9 1LG
Telephone: 023 9249 9888
Website:  www.portsmouthwater.co.uk 
Email: customers@portsmouthwater.co.uk

Thames Water 

Clearwater Court, Vastern Road, Reading, RG1 8DB 
Telephone: 0800 980 8800
Website:  www.thameswater.co.uk 
Email: customerhelp.thameswater.co.uk

Independent Water Networks Limited 

Driscoll 2, Ellen Street, Cardiff, CF10 4BP 
Telephone: 02920 028711
Website:  www.iwnl.co.uk