Customer services: 03300 242020

Coronavirus update for customers

We want to keep you informed about what we are doing in response to the coronavirus outbreak.

We are following the very latest government advice to protect our customers and colleagues and to continue to supply safe drinking water and sewerage services as normal.

The World Health Organisation says there is no risk to tap water which is disinfected with chlorine to kill harmful bacteria as part of the treatment process.

While this is a challenging time for everyone, we have tried and tested plans which we have put into action to ensure our services are delivered safely.

Wet wipes and kitchen rolls

You can help us during this time by putting wet wipes, kitchen roll or cleaning cloths in the bin.

Please don’t flush these items down the toilet. Follow our advice on how to protect your home from blockages in our FAQs.

Priority Services

If you have particular needs due to your age, ill health, a disability, mental illness or something else, please register for Priority Services so we can give you extra support.

Visiting you

In the unlikely event that we have to visit you at home, we will ask you a few questions in advance to check if you have any symptoms or whether you have visited an affected area recently. This will help us to protect both you and our teams.

Paying your bill

During this time we are asking customers not to visit our offices to pay their bill. Here are other ways to pay your bill.

We are here to help you and recognise that some customers are facing extreme financial difficulty. If you are having problems paying your bill, Albion Water recommends that you contact our Customer Services Team to notify us without delay. Temporary arrangements could possibly be made to spread payments. We will check that you are on the most appropriate plan for your circumstances and we will recommend other organisations that may be able to offer you debt counselling services.

Keeping in touch

We may be experiencing a higher number of calls during this time so we are sorry if it is taking longer for you to get in touch. You can also contact us online – it's quick and easy to do.

Thank you for your understanding and help during this time. For the latest information on coronavirus visit nhs.uk/coronavirus