Customer services: 03300 242020

Additional services

Special Assistance Register - There are a number of additional services that we can provide to help you. These services are provided free of charge. If you would like to register, please fill in our additional services form below, contact us in writing or speak to our Customer Services team on the phone. This is a voluntary register and is confidential.

For deaf, blind or visually impaired customers we can provide warnings in emergency situations in a form that is appropriate for their needs. For elderly or mobility impaired customers we can help with access to alternative water supplies.

We can also offer assistance to households where the special requirements are temporary, such as households where a resident is recovering from an operation, people undergoing treatment at home or as day patients, and households with new-born or young children.

If you have any concerns or require any assistance that is not listed below then please speak to our Customer Services Team and they will advise you on how best we can meet your needs.

Bill Reading Service - We can read your bill to you over the phone.

Large Print Bill and Correspondence Service - We can send your bills and correspondence in large print.

Friend or Relative Bill and Correspondence Service - We can send your bill or account correspondence direct to a friend or relative and we can contact them in the event of any queries with your account.

Password Service - Albion Water staff and contractors will always carry an identity card or letter when they visit your home but for added peace of mind you can set up a password which will be quoted by our staff if they need to visit you.

  • Watersure is a scheme which helps people with their bills. You can apply for watersure if you match certain criteria