Reporting a problem

If you have a problem to report, please complete the form below. If your problem is urgent, please call our 24 hour emergency number 0800 917 5819.

The ‘FAQs’ on the right can offer some general information on every day problems. If you would prefer to speak to someone about your problem please contact our Customer Service Team (8.30am-5.30pm Mon-Fri). 


Frequently asked questions

We’ve compiled a list of some of the questions that our Customer Services team are often asked, so you may find what you’re looking for here. If not, then please contact us directly.