The water retail market is open to businesses, charities and other non-household organisations. Non-household customers are free to choose their water retailer by looking at who has the best deal or offers the best services for them.

Regional water companies will continue to supply your water, treat your wastewater and maintain the water and wastewater pipe networks.

Find all you need to know about the wholesale/retail process from a retail point of view. You can also find the required forms, with step-by-step guides, that should be completed by the retailer and submitted to the wholesaler to complete the relevant processes.

You can upload completed forms to our online portal using the form below.

Please note this information will go directly through to the Wholesale Manager.

Retailers guide

Full guide with step by step information on the process.