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How does it work?

The water retail market is open to businesses, charities and public sector organisations with premises that qualify.

These "non-household" customers are likely to be eligible if their premises are:

  • used mainly for business
  • supplied from a wholly or mainly English-based water company

Licensed regional water companies, or wholesalers, will sell wholesale water services – the physical supply of water and the removal of wastewater – to licensed retailers.

The retailers can then package these water services with other services and compete for customers.

Customers will be free to choose their retailer by looking at who has the best deal for them.

Regional water companies will continue to supply your water, treat your wastewater and maintain the water and wastewater pipe networks.

Need to talk to us?

Please complete the form below and a member of the wholesale or retail team will be in touch.

What is Open Water

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