New retail connections

Completing a new retail application includes six processes (Process A1-A6). The steps to complete each process and the required forms can be found in this section. 

Part A

This part A (New connections) only applies to communications between the Retailer and the Wholesaler, although the Wholesaler may choose to follow similar processes when it engages with a Non-Household Customer such as a developer directly.

 The Wholesaler and the Retailer shall follow the processes outlined below (New connections) so that:

  • The Wholesaler can Register all new connections and new Supply Points with the Market Operator
  • The Retailer can arrange a new connection for its customer if required.

The required forms should be completed by the retailer and submitted to the Wholesaler. Once completed the relevant documentation should be uploaded to the online portal using this form. 

Process A1

Pre-application enquiries in relation to a new connection or connections – which the Wholesaler and Retailer shall follow where a Non-Household Customer asks the Retailer to help it obtain a development impact assessment/pre-development report</p>

Form to be completed: A01 

Process A2

New connections to the Wholesaler’s Water Supply System for domestic purposes

Form to be completed: A02

Process A3

New connections to the Wholesaler’s Water Supply System for nondomestic purposes (including Building Water)

Form to be completed: A02 or A03 

Process A4

New connection with the Wholesaler’s Sewerage System

Form to be completed: A04

Process A5

Pre-application technical assistance provided by the Wholesaler at the Retailer’s request

Form to be completed: A02, A03 or A04

Process A6

Application to be Registered as the Retailer to a newly connected Supply Point – which the Retailer will follow where it is not arranging the new connection for its Non-Household Customer under any of the other processes, but has agreed to supply water and/or sewerage services after the connection has been made and so should be Registered to the new Supply Point

Form to be completed: A05

Metering

This section outlines seventeen different processes relating to metering (Process B1-B17). The steps to complete each process and the required forms can be found below. 

Part B

This section sets out the processes which the Wholesaler and the Retailer shall follow in relation to installation, accuracy testing, fault and repair, and change of meters owned by the Wholesaler, and Retailer requests for Meter Reads for Non-Market Meters in certain circumstances.

This part B (Metering) also includes processes which the Wholesaler and the Retailer shall follow in relation to Private Meters which are not owned by the Wholesaler and which are necessary for the calculation of Primary Charges for Trade Effluent Services, or for Trade Effluent Services and Foul Sewerage Services and in relation to Cross Border Meters which are necessary for the calculation of Primary Charges for Sewerage Services.

The required forms should be completed by the retailer (you) and submitted to the Wholesaler (Albion Water). Once completed the relevant documentation should be uploaded to the online portal using this form. 

Disconnections

This section sets out the processes by which the Wholesaler and Retailer should interact in relation to making either temporary or permanent disconnections. There are twelve processes within this section (I1-I12). The steps to complete each process and the required forms can be found below.

Part I

This section sets out the processes by which the Wholesaler and Retailer should interact in relation to making either Temporary Disconnections or Permanent Disconnections of some or all of the water connections to an Eligible Premises, and any subsequent reconnections. This section also sets out the process to be followed for gaining entry to an Eligible Premises for the purposes of Disconnection using the Wholesaler's powers of entry. In addition to following the processes set out here, the Wholesaler and Retailer shall follow and observe any statutory or other requirements.

For example:

  • any consumer protection or debt management guidelines as well as any payment terms agreed between the Retailer and its Non-Household Customer. These processes assume all such customer protection or debt management steps have been taken before the processes are initiated; and
  • that the Wholesaler informs any other Relevant Authority, such as the Environmental Health Department, Animal Health and Veterinary Laboratories Agency and/or Defra, where it is required to do so.

The forms should be completed by the retailer and submitted to the Wholesaler. Once completed, the form should be uploaded to the online portal using this form. 

Retailers guide

Full guide with step by step information on the process.

Download