This section of the website is primarily for retailers and outlines the processes relating to the wholesale-retail co-ordination of the operational services required for the provision of water and or sewerage services to the retailer to ensure the interactions between wholesaler and retailer work effectively.

Information (including step by step guides and the associated forms) on the processes listed below can be found in this section of the website: 

  • New Connections
  • Metering
  • Confirmation and verification of supply arrangements
  • Planned activities and affected services
  • Unplanned events and incidents
  • Monitoring, investigations, complaints and enquiries
  • Trade Effluent
  • Allowances, assessments requests and incentive applications
  • Disconnections 

You can upload completed forms to our online portal using the form below.

Please note this information will go directly through to the Wholesale Manager.