Part A - New Connection 

This part A (New connections) only applies to communications between the Retailer and the Wholesaler, although the Wholesaler may choose to follow similar processes when it engages with a Non-Household Customer such as a developer directly.

The Wholesaler and the Retailer shall follow the processes in this part A (New connections) so that:

  • The Wholesaler can Register all new connections and new Supply Points with the Market Operator
  • The Retailer can arrange a new connection for its customer if required.

A full guide with step by step information on the below can be found here

Process A1  

Pre-application enquiries in relation to a new connection or connections – which the Wholesaler and Retailer shall follow where a Non-Household Customer asks the Retailer to help it obtain a development impact assessment/pre-development report

Form to be completed: A01 

Process A2

New connections to the Wholesaler’s Water Supply System for domestic purposes

Form to be completed: A02

Process A3

New connections to the Wholesaler’s Water Supply System for nondomestic purposes (including Building Water)

Form to be completed: A02 or A03 

Process A4

New connection with the Wholesaler’s Sewerage System

Form to be completed: A04

Process A5

Pre-application technical assistance provided by the Wholesaler at the Retailer’s request

Form to be completed: A02, A03 or A04

Process A6

Application to be Registered as the Retailer to a newly connected Supply Point – which the Retailer will follow where it is not arranging the new connection for its Non-Household Customer under any of the other processes, but has agreed to supply water and/or sewerage services after the connection has been made and so should be Registered to the new Supply Point

Form to be completed: A05

Once you have completed the form please use this form to upload it to the Albion Water web portal.