When Albion Water was licensed by the Water Services Regulation Authority (Ofwat) in 1999, it was as the first new entrant to compete against the monopoly water companies in England.
We have established an exemplary quality and environmental record, building a hard-won reputation as a water company prepared to innovate and to promote a better, more responsive water industry.
Legally, we have the same powers and responsibilities as any other water company in England and Wales. Where we differ is in our determination to provide a different level of service to our customers – water, wastewater, drainage and wider environmental services, providing a sustainable offering with commercial and environmental benefits to all of our customers.
The Albion Pledge:
Albion Water pledge that it will work with its stakeholders to deliver sustainable water and sewerage services and high standards of customer care. Through innovation, research and listening to our customers, Albion will seek to continually develop new products and services, improve customer satisfaction and practice sound environmental management and biodiversity stewardship.