Billing and customer services co-ordinator
Job reference: REQ002023
Closing date: 16/02/2018
Salary: circa £24,000 - £28,000 per annum (pro-rated)
Job category: Permanent
Package: Permanent position, 25 - 40 hours per week, defined contribution pension scheme, 20 days’ holiday plus bank holidays (pro-rated), Childcare Vouchers, CycletoWork scheme.
Would you like to work for a growing business providing a professional, high quality service to customers?
Albion Water Limited operates at the forefront of competition in the United Kingdom's water sector. We have established an exemplary quality and environmental record, building a reputation as a water company prepared to innovate and to promote a better, more responsive water industry. We have the same powers and responsibilities as other water companies in England and Wales. Where we differ is in our determination to provide cost-effective, bespoke solutions with exemplary customer service levels in the provision of water, wastewater and environmental services. Over the next two years, Albion Water is looking to grow significantly, and we hope you can help us. As Billing & Customer Services Co-ordinator you are key to helping us achieve this growth.
This role is at the heart of our company providing a professional, high quality service to household and non-household retail customers. As their first point of contact, we put customers first and aim to resolve enquiries first time every time, either over the phone or via post or email. Delivering a first class service, you'll show empathy and build rapport with the customer. You will be responsible for processing daily banking, setting up direct debits and assisting in the billing process. You will continually monitor customer accounts to ensure they are up to date and accurate and produce a logical audit trail for routine and exceptional tasks. As Billing & Customer Services Co-ordinator, you will be responsible for the day-to-day line management of the Billing & Customer Services Administrator. Another large part of the role will involve managing the out of hours call service contract, as well as developing and keeping up to date Codes of Practice. You'll have a pro-active approach, identifying gaps in policies and procedures and work towards achieving appropriate management systems, including cross department co-ordination. Additional responsibilities include helping to keep Albion Water's website, brochures and forms up to date.
To succeed in this role, you'll be a positive team player, who's comfortable with the need to change priorities from time to time. You should have the ability to problem solve, use your initiative, multitask and work under pressure with good attention to detail. Most of all, you will enjoy the experience of delivering outstanding customer service. You will have a good level of spoken and written English (with a minimum of Grade C, at GCSE level or equivalent, although a higher education qualification is desirable), and be proficient in basic Office packages. It would be advantageous to have experience of Microsoft Dynamics and accounting software, particularly SAGE.
In return, we offer a range of benefits including:
- Defined contribution pension scheme.
- 20 days' holiday plus bank holidays (pro-rated).
- Childcare Vouchers.
- CycletoWork scheme.
The role is a permanent position for between 25 and 40 hours a week within the Customer Services team which operates 8:30-17:30 Monday to Friday. Ideally 8:30-17:30 Monday to Friday, but there is some scope for flexibility.
Please remember you must be able to prove your eligibility to work in the UK and provide evidence of qualifications gained. All offers of employment will be subject to a Basic Disclosure Criminal Records check.