Contact us

Covid-19: If your circumstances have changed as a result of the coronavirus outbreak and you’re struggling or think you may find it hard to pay your bill in the future, please complete the form below. One of our team will give you a call to talk about how we can help.

Need to get in contact?

For emergency issues please call 0800 917 5819 (24 hours). 

To contact us please use the form below. Alternatively you can telephone or email us: 


Telephone: 03300 242020 (8.30am-5.30pm Monday-Friday excluding bank holidays).

For more information on general enquiries please see our FAQ section.

Head office:

Clearwater House
Castlemills Industrial Estate
BS26 2RE