Albion Water is the Water Retailer for Upper Rissington, Gloucestershire and Oaklands Hamlet, Chigwell. For any other areas please refer to your water bill for further information or contact our Customer Services Team.
To register your account with us please complete our online form.
Submit a meter reading here.
Click here for information on how to pay you bill.
If you need to update your details please complete our online form.
How is Albion Water dealing with COVID19?
We wanted to update you on the actions we are taking to mitigate the impact of COVID-19 on our teams and the service we deliver to our business customers.
Like most businesses and suppliers, we are carefully monitoring the situation and are following all government advice on COVID-19. Our number one priority remains the safety and wellbeing of our team, the continuation of our dedicated customer service and the continuity of water retail services.
Businesses who are closing due to COVID-19
For any of our customers who have been forced to close due to the impacts of COVID-19 and you will therefore not be using any water. We can issue you a bill up to the point of closure and stop any estimated bills being issued until you reopen. This means you will only pay for what you’ve used and when you are then able to return to your business, we can resume normal charging. In order to do this, we need you take a meter reading (if applicable) and then please use this link to let us know the details of your situation. We will then record your reading, issue a bill up to that read, and then resume your billing when your business reopens.
Reviewing our contingency plans and working with the market
We’re reviewing our contingency plans on a very regular basis in line with the latest advice and recommendations from the Government and Public Health England. We are also communicating regularly with DEFRA, Ofwat, MOSL, water wholesalers, suppliers and other water retailers to help form a uniform and well organised approach throughout the industry.
Accessing your bill
For customers who receive a bill through the post, if you are having to close your business due to the impacts of COVID-19 we can arrange for you to have an email copy of your bill, give us a call on 03300 242020.
Working closely with our customers
We realise this may be an uncertain time for customers and we aim to work with them on a case by case basis to resolve any concerns. All of our communication channels are currently open, so whether you need to speak to us, or email us, the team are available. If you need to let us know of any additional contacts for your organisation then please do.
Returning to the workplace, is it safe to use the drinking water?
If your building has been unoccupied for a while, water within the building’s plumbing system may have become stagnant. This can cause water quality to deteriorate and there are potential risks to health using stagnant water. You should follow Water UK advice on the steps that should be taken to help protect health.
Guidance for our employees
We’ve given guidance to our employees regarding options for home working and have asked them only to travel where it is essential and to use telephone or video calls in place of meetings and visits where appropriate.
We will continue to review our actions in line with the latest Government and NHS advice and will provide regular updates either on our website or via social media, on any changes that may affect you or the services we provide.
Temporary business closure
For any of our customers who have been forced to close due to the impacts of COVID-19 and you will therefore not be using any water. We can issue you a bill up to the point of closure and stop any estimated bills being issued until you reopen.