Please find below links to some useful documentation;
Charges and tariffs
2026-27
Pollution Incident Reduction Plan
Special Assistance Fund
WaterSure Application Form
Wholesale Charges 2026-27
Statement of Assurance 2026-27
Statement of Board Assurance for Domestic Scheme of Charges 2026-2027
Castle Hill Household Scheme of Charges 2026-2027
Oaklands Hamlet Household Scheme of Charges 2026-2027
Rissington Household Scheme of Charges 2026-2027
Knowle Household Scheme of Charges 2026-2027
2025-26
Castle Hill Household Scheme of Charges 2025-26
Oaklands Hamlet Household Scheme of Charges 2025-26
Knowle Household Scheme of Charges 2025-26
Rissington Household Scheme of Charges 2025-26
Statement of Assurance 2025-26
Wholesale Charges 2025-26
2024-25
Scheme of Charges Statement of Board Assurance 2024-25
Water Resource Management Plan 2024
Castle Hill Household Scheme of Charges 2024-25
Oaklands Hamlet Household Scheme of Charges 2024-25
Knowle Household Scheme of Charges 2024-25
Rissington Household Scheme of Charges 2024-25
2023-24
Metering Policy 2023
Statement of Response Water Resource Management Plan June 2023
Scheme of Charges Statement of Board Assurance 2023
Wholesale Retail Charges 2023-2024
Castle Hill Household Scheme of Charges 2023-2024
Oaklands Hamlet Household Scheme of Charges 2023-2024
Knowle Household Scheme of Charges 2023-2024
Rissington Household Scheme of Charges 2023-2024
2022-23
Scheme of Charges Statement of Board Assurance 2022-23 – Appendix B
Castle Hill Household Scheme of Charges 2022-2023
Knowle Household Scheme of Charges 2022-2023
Oaklands Hamlet Household Scheme of Charges 2022-2023
Rissington Household Scheme of Charges 2022-2023
2021-22
Statement of Board Assurance Tariffs 2021-2022
Castle Hill Household Scheme of Charges 2021-2022
Knowle Household Scheme of Charges 2021-2022
Oaklands Hamlet Household Scheme of Charges 2021 2022
Rissington Household Scheme of Charges 2021-2022
2020-21
Oaklands Hamlet Household Scheme of Charges 2020 2021
Rissington Household Scheme of Charges 2020-2021
Knowle Household Scheme of Charges 2020-2021
Castle Hill Household Scheme of Charges 2020-2021
Scheme of Charges Statement of Board Assurance 2020-2021
2019-20
Non-Household Scheme of Charges – Knowle 2019
Non-Household Scheme of Charges – Rissington 2019
Knowle Household Scheme of Charges 2019-2020
Oaklands Hamlet Household Scheme of Charges 2019 2020
Rissington Household Scheme of Charges 2019-2020
Statement of Board Assurance 2019 20
2018
Wholesale Tariff 2018
Wholesale Tariff statement of Board Assurance 2018
Household Scheme of Charges – Oaklands Hamlet 2018
Household Scheme of Charges – Knowle 2018
Household Scheme of Charges – Rissington 2018
Non-Household Scheme of Charges – Oaklands Hamlet 2018
Non-Household Scheme of Charges – Knowle 2018
Non-Household Scheme of Charges – Rissington 2018
2017
Schemes of Charges statement of Board Assurance 2017
Household Scheme of Charges – Oaklands Hamlet 2017
Household Scheme of Charges – Knowle 2017
Household Scheme of Charges – Rissington 2017
Plans and policies
Our Code of Conduct is available on request, by contacting our Customer Services Team
Complaints Procedure
Environmental Policy
Pipelaying Code
Quality Policy
Risk & Compliance Statement 2017
Statement of Response and Final Water Resources Management Plan
WRMP 2019 tables – Upper Rissington
WRMP 2019 tables – Five Oaks
Albion Water Final Drought Plan – April 2022
Final Bulk Supply NAVs – Water Resources Planning Tables 2024
Post Consultation Statement of Response Water Resource Management Plan June 2023
Post Consultation Water Resources Management Plan June 2023
Water Resources Management Plan Tables
Water Resources Management Plan Annual Review 2024-2025
Draft Drought Plan 2027
Housepipe Ban – July 2026 – Upper Rissington
Accounts and performance
Annual Accounts – 2014
Annual Accounts – 2015
Key Performance Indicators 2017
Albion Water – March 2015
Albion Water – March 2017
Small Company Return March 2018
Small Company Return March 2020
Annual Customer Review 2020-21
Small Company Return 2021-22
Annual Performance and Customer Report 2021-22
Small Company Return 2022-23
Small Company Return 2024-2025
Annual Performance and Customer Report 2024-25
ALB WRMP Tables Annual Return 2024-2025
Albion Water Performance Tables 2025
Small Company Return 2024-2025
Annual Performance Report 2025-26
Ofwat Small Company Return 2025-26
Customer documents
Albion Water Licence Condition G Compliance Statement
Code of Practice
Direct Debit Mandate Form
Special Assistance Fund
Financial Support Available
WaterSure – Oaklands Hamlet
WaterSure – Knowle
WaterSure – Rissington
WaterSure – Castle Hill
Fire sprinkler policy