My water

Your water supply

We make sure your drinking water is always clean and safe. We regularly analyse samples – taking them at random supply points and customers’ taps across our regions.

The Drinking Water Inspectorate are the regulators for water quality, and they provide independent reassurance that water supplies in England and Wales are safe and drinking water quality is acceptable to consumers.

Some of our customers also receive a green water supply as well as a drinking water supply – this supplies WC’s and can be used for garden irrigation. By recycling water in this way the overall quantity of drinking water consumed is reduced. For more information on this service please contact our Customer Services Team.

Green water 

Sometimes known as reclaimed, recycled or non-potable water.  Green water is water that is treated for uses such as toilet flushing, garden irrigation and vehicle washing, it is not to be used for drinking, brushing your teeth or bathing.

The concept of capturing rainwater and storing for later use is well documented from pre-Roman times and on all major continents.  

Green water can be produced from captured rainwater, high quality recovered wastewater or a mixture of both.

This approach has already been widely adopted in several countries including Australia and the United States and was pioneered in the UK by Albion Water over a decade ago.  All green water is treated to an appropriate standard for non-potable use.

If you receive a green water supply from us, you will have two water supply pipes coming into your home – one for drinking water and one for green water (each supply has a separate meter installed). These pipes can be found under your sink, either in a utility room or in your kitchen.

These pipes are clearly labelled, and it is important that if any plumbing work is carried out, your qualified plumber is aware you have two types of water supply. If you sell your home, you must make sure that the labels are still clearly visible and your purchasers are aware of the two supplies. You can find an approved plumber at

  • Learn how you can save water in your home, in your garden and at work.

  • Water is important for your health, learn why it is important to keep hydrated and how it can improve your life.

  • The colder months are here, so it’s important that you take the necessary steps to keep your home safe and prevent cold weather emergencies such as frozen pipes.