Customer services: 03300 242020

Pay my bill

Albion Water can accept payment in a number of ways:

Direct Debit

You can pay your bill in full or spread the cost over the year. Download a Direct Debit form, complete it and send it to us or alternatively please contact our Customer Service Team for a Direct Debit instruction form and a free post envelope to be sent to you.

Credit/Debit card

We now have the ability to take online payments with your Credit or Debit Card, see Online Payment.

Internet/Telephone banking

Make a payment to us using your internet/telephone banking system. Our bank details are on the back of your bill or you can contact our Customer Service Team. Please allow 5 working days for your payment to reach us.

Cheque by post

Cheques must be made payable to Albion Water Ltd and you must include your name and customer reference number on the reverse (for example AALB00101ABC).

Please complete the payment slip on your bill and return in the freepost envelope provided or send your cheque to:

Albion Water Ltd, Harpenden Hall, Southdown Road, Harpenden, Herts, AL5 1TE.

Please note that we do not accept post dated cheques. Please do not send cash through the post.


Pay cash at a PayPoint facility. Details and locations of participating outlets are available upon request, please contact our Customer Service Team. 

Special Assistance Fund (SAF)

To apply please download our Special Assistance Fund Application Form.

Phishing / scam emails

Please note that you will only receive an email from Albion Water regarding payment if you have given us your permission to email you. All emails from us will include your unique customer reference number, which can be found on your latest bill.

If you receive any emails from us that you think might be suspicious, please send the details to and we will happily verify it for you.