Customer services: 03300 242020

Priority services

There are a number of additional services that we can provide to help you. These services are provided free of charge. If you would like to register, please fill in our priority customer form, contact us in writing or speak to our Customer Services team on the phone. This is a voluntary register and is confidential.

Priority Services Register - You can apply to our Priority Services Register if you have any special requirement that might affect your water use or your access to our services.  We will contact you to let you know how we can tailor our services to your needs, we might be able to offer additional support in emergency situations, large print communication, translated documentation or temporary assistance for households where a resident is recovering from an operation, people undergoing treatment at home or as day patients, and households with new-born or young children.

If you have any concerns or require any assistance that is not listed below then please speak to our Customer Services Team and they will advise you on how best we can meet your needs.

Bill Reading Service - We can read your bill to you over the phone.

Large Print Bill and Correspondence Service - We can send your bills and correspondence in large print. 

Friend or Relative Bill and Correspondence Service - We can send your bill or account correspondence direct to a friend or relative and we can contact them in the event of any queries with your account.

Password Service - Albion Water staff and contractors will always carry an identity card or letter when they visit your home but for added peace of mind you can set up a password which will be quoted by our staff if they need to visit you.

  • Watersure is a scheme which helps people with their bills. You can apply for watersure if you match certain criteria